Call For a Free Quote
Maryland 3015910991
Virginia 7033491055
Washington D.C. 2025363036

7 Causes of a Garage Door Keypad Not Working and How to Fix It


Did you try to open the garage door but failed? You might think the problem is in an outside garage door opener not working. However, it’s recommended that you check the keypad first, since this electronic device malfunctions won’t let the door open and are quite a common issue.

The keypad eliminates the need for keys or a remote. With the code, you and your family members can easily enter the garage. Another advantage of a keypad is the security it provides. Only people with a security code can access your home.

If you enter the code and see nothing happening, it might set you in panic mode. You may be wondering, ‘Why is a garage door keypad not working?’ Stick with us as we give you the top common garage door opener problems, why this can happen, and ways of garage door opener troubleshooting.

Why Is The Keypad for the Garage Door not Working?

24/7 Emergency
Garage Door Service
Contact Us

A keypad is a great convenience. All keypads, whether manual or wireless, can face universal problems. If you put the code and there is no response, you shouldn’t panic immediately. The problem might be with the keypad and not the garage opener.

How to install a keyless garage door opener to renew the proper operation? There are some reasons why the keypad may not work. Maybe the batteries have expired, or there is a faulty connection between the wires and keypads. The issues you face regarding a keypad are the same despite the brand. The great news is most of the problems can be resolved without calling a professional. You can call an expert from the STI Garage Door for garage door keypad repair in Alexandria, VA, and other states at any time. However, some of them should be repaid and checked out by experts. Read on for more detailed information.


Top 7 Causes of Garage Door Keypad not Working

We have collected the main causes of a garage door keypad not working and the tips on how to fix the problems.  In some cases, it is possible to solve the issue on your own, but it is often much better to turn to specialists that offer repair works and garage door installation services.

1. Dead batteries

When last did you change your batteries? If it has been a while, then that may be why the garage door keypad is not working. Keypads work with batteries, and there is no warning when they run low, so you shouldn’t forget to replace them. Is the garage door keypad blinking? If it is, then you know the batteries are working. But if nothing happens, then the issue might be elsewhere.

2. Damaged wires

So you checked the batteries and found that they are still working. What is the next move? If the garage door keypad is not working after changing the battery, check the wires. Wires can suffer damage as a result of wearing out. The weather conditions in your area may cause wires to get damaged within a short time. In most cases, the connection between wires and keys is interrupted.

Check the keypad to determine if the wires might be damaged. You have to remove the back cover first. Inspect the keys to make sure the wires are well-connected. If the wires are detached, connect them properly, put the cover back, and try to open the door again. If this doesn’t work, then call a maintenance specialist to check out the wires. STI Garage Door services are at your disposal in many states of the U.S. If you live in Clarksburg, don’t hesitate to contact our specialist of garage door keypad repair in Clarksburg, MD, in case of damaged wires.


3. Poor connection between the buttons

If you try all the above and nothing changes, then malfunctioning buttons may be a possible reason for a garage door opener keypad not working. You can check this by putting in a random four-digit code. This random number shouldn’t have any digits that are in your code. If this works, it means that there’s a problem with the keys.

A possible cause may be accumulated debris. Also, old keypads can have malfunctioning buttons. Some keys can become loose over time, making it difficult for you to open the garage door. Try to clear the debris. But if this fails, then you need a replacement.

4. Old keypad

Have you considered that the garage door will not open with the keypad because it might be old? Remember that the keypad is placed outside your home. It is exposed to so many outdoor environmental conditions such as rain, snow, and humidity. These factors can cause damage over time. How long this takes depends on the brand you use. The average lifespan is ten years for most keypads. Look for cracks or lose keys as these may indicate that the keypad is old.

If you check other parts and everything seems in place then you should consider a keypad replacement. The best option is to call a specialist to check out the keypad first. Sometimes an old keypad may work if it has been repaired properly. But if nothing works, then your only option is to get a new one. Garage Door specialists for garage door keypad replacement in Arlington, VA, and in other states will advise you on the type to buy and will install it for you.

5. Malfunctioning code

You may notice that there’s no problem when closing the garage door but opening it becomes a challenge. The code may malfunction and be the reason why the keypad for a garage door is not working. Several things may lead to a malfunctioning security code.

Depending on the model, you have to reprogram the keypad whenever you replace batteries. Another reason the code won’t work is that the keypad is old, so it may not recognize the code. You may also have accidentally put a PIN, which may interfere with the code.

If the code is not working properly, you should reprogram it. Programming is easy, although it may be different for each model. All you have to do is press the ‘learn’ button on the opener. This is usually an orange button, so locating it shouldn’t be a problem.

If you are still unsure, check the manual, which has instructions on how to reprogram the keypad. Press the learn button, leave it for a few seconds, then input the new code. This again will depend on the manufacturer since some require you to put the new code within 30 seconds. Once you put the new code, press the enter button.

If you fail or can not find the manual, call an expert. The expert can reset the new code for you. Ask the professional to check for other possible issues if the keypad still refuses to work.


6. Stuck keys

Dust and dirt can accumulate in the space between keys, making them stick to each other. If this happens, it may be responsible for the keypad garage door opener not working. When keys are stuck, even if you input the code, the garage opener won’t respond.

So how do you resolve this? Simple and thorough cleaning is all that’s required. Make sure you clean the inside and outside of the keypad with a clean cloth. Pay special attention to the spaces between the buttons. To clean the inside, you can use a soft brush. Compressed air is another useful alternative as it helps you to remove all the dirt from the keypad.

7. Incorrect PIN

Are you unsure of the security code? Then it is probably best to avoid putting it several times. There is usually a limit for how many times you can put the code. If you keep putting the wrong code, the keypad will be blocked — this is a security measure and works the same way as credit cards.

If you cannot remember the code to the remote control, you have to create a new one. You can do this by pressing the learn button on the opener. Resetting the new code takes a few minutes. Put the new code, and everything should return to normal.

Should this not work, you need to reboot the entire system. Rebooting is a way of clearing all the memory from your system. This includes the previously used pin code. You can achieve this by switching off the garage opener and unplugging it for about 5 minutes. Once you plug it back in, you can set a new security code.

If a reboot doesn’t work, you need professional help. You may need to install a new keypad. In some cases, an installation of the entire system is required.

As you can see, there are many reasons why the garage door won’t open when we talk about the door keypad.

How to Fix a Garage Door Keypad

When you face a problem of a keypad for a garage door not working, you might feel confused. So, let’s look into garage door opener keypad repair methods you can try on your own.

Replacing the Battery

It’s the first and most obvious step to take to tackle the keypad problem. If the code pad doesn’t work and the light is off, try to swap out the battery. If the garage door keypad is not working after changing the battery, move on to the next steps.

Reprogramming the Keypad

Sometimes, reprogramming a keypad is required to fix a code issue or settle some internal lag. You can press a “reset” button or enter a new code as per operation instructions for your specific keypad model. When changing the code, don’t forget to resync the keypad with a remote.

Another option to restart the whole system is a complete reboot. You should unplug the entire door opener unit and let the electronics reset within 5 minutes before turning on the opener again.

Repairing or Replacing Damaged Components

One way or another, installed outside, a keypad is continuously exposed to weather impact, which might cause physical wear and tear. Thus, connection wires might get frayed. If that’s the case, you need to reattach the wires and check for loose connections.

The same is true for buttons. Hence, when changing the code, try to choose different buttons. For example, if your code was 4532, choose a completely different combo of 9781 to see if they are worn out. If so, it might be enough to clean them to remove the dirt.

Signal Interference Solutions

If your keypad is mounted on a metal surface, it might interfere with the signal transmission and hinder the wireless operation of the unit. If the device works when you detach it, consider inserting a wooden or plastic pad between the unit and the mounting surface to prevent interference.

Professional Assistance

When you’ve tried the above quick fixes and still see no signs of the device functioning normally, your keypad might need replacement. If you have some tech knowledge and appropriate tools at hand, you might try to do it on your own. Yet, we recommend contacting a professional repair service such as STI Garage Door to make sure the job is done right and a new unit will serve you for a long time.

Final Thoughts

24/7 Emergency
Garage Door Service
Contact Us

A garage door keypad may stop working for many reasons. Maybe the batteries have no power, or the buttons are stuck. These are all problems that you can resolve by yourself. Sometimes the wire connection may be disrupted. Try to check if there is any damage. Putting in the wrong code may keep the garage door from opening. If this happens, you can reset the pin code by using the opener. If this fails, a complete system reboot should get the keypad working normally again.

You do not need to be an expert to reboot your system. When you are not sure, reading the manufacturer’s guide can prove helpful. If the problem persists, call the professionals to diagnose and fix the problem. Hire STI Garage Door services for any issues with your keypad. We offer installation, maintenance, and repair services to our clients.

Operating in the garage door industry for over 25 years, STI Garage Door is dedicated to quality service and excellence in everything.

The company is a proud partner to the top brands in the field — LiftMaster for commercial door openers and Amarr and Clopay for residential and commercial doors.

How useful was this post?

Click on a star to rate it!

Average rating 3.8 / 5. Vote count: 36

No votes so far! Be the first to rate this post.

Related Services
Related Articles
Popular Posts
Spring Replacement
$25.00 off
Not valid with any other discounts offer!
Opener Repair
$15.00 off
Not valid with any other discounts offer!
New Garage Door
$100 off Single Door
$150 off Double Door
Not valid with any other discounts offer!
New Garage Door Opener
$50.00 off
Not valid with any other discounts offer!
Senior and Military
Extra 5% off
Not valid with any other discounts offer!
Tune-Up Special
$85.00 off
Not valid with any other discounts offer!
Show More +
faq man

Why is my garage door keypad not working?

In this article, we have described seven main reasons you might have problems with your keypad. In general, the first thing people think when the automatic opening of the garage door does not work is that the opener is broken. But in fact, there are more problems with the keypad. It is susceptible to debris and dirt. Also, it is often outdoors, so moisture can affect the performance of the keypad.

What should I do if my Chamberlain keypad is not working?

If your Chamberlain garage door keypad is not working, you should use the same algorithm presented in our article. Moreover, this company provides detailed manuals and instructions for working with the keypad. This means that finding the potential cause of the problem and fixing it will not be so difficult. And if you forgot your password, we advise you to carry out the process of changing the garage door code on the keypad. Our detailed guide and instructions for using the keypad from Chamberlain should help you with this.

What should I do if my Genie keypad is not working?

If you have already checked the batteries and followed the algorithm of actions presented in this article, most likely, you should replace your keypad. We advise you to use our services, especially since the problem can be much more serious. Determining the source of a problem may require tools and knowledge that only highly trained and experienced professionals possess.

What should I do if my LiftMaster keypad is not working?

If your LiftMaster garage door keypad is not working properly, you should consult our article to find out possible reasons. If you can eliminate the problem on your own—awesome! If the issue persists, call an expert in garage door repair like STI Garage Door to fix your problem!

How do I reset a garage door keypad?

You might need to reset a keypad if an outside garage door opener is not working. To do that, you need to enter a “learn” mode by accessing a “learn” knob on the motor unit or using garage door controls on your smartphone. You should erase the current code by holding the “learn” button and enter a new PIN.

How do I program a garage door keypad?

You should locate a “learn” knob on the opener motor and press it until the light turns on. Then, you’ll have about 30 seconds to enter the desired code on the keypad. Press “enter” and wait until the light blinks to ensure that the opener has accepted the code.

Should I call a professional if my garage door code pad is not working?

If the keypad for a garage door is not working, you can first try to fix it on your own by replacing the battery, checking the wires, or reprogramming the unit. If that problem persists, you’d better leave this job to a repair service like STI Garage Door.

Contact STI and unlock the best service in garage door installation today:
Contact Us!

24/7 Emergency Service

Maryland 3015910991

Virginia 7033491055

Washington D.C. 2025363036